1 // OBSAH PREDMETU // Úvod/Introduction... // 1. Personal and business letters... // 1.1. Layout of personal letter... // t // 1.2. Layout of British business letter... // 1.3. Layout of American business letter... // 2. Basic types of business letters... // 2.1. Enquiry... // 2.2. Reply to an enquiry/offer... // 2.3. Orders and their confirmations... // 2.3.1. Placing orders... // 2.3.2. Order confirmation... // 2.4. Advice of dispatch... // 2.5. Payment and its acknowledgement... // 2.6. Reminders... // 2.7. Complaints and their handling... // 3. Employment... // 3.1. Advertising... // 3.2. Applying for a job... // 3.3. Recruitment... // 3.4. Contract of employment... // Záver... // Prílohy... // .3 // .5 // .6 // 11 // // 39 // 42 // 47 // 47 // 49 // 53 // 54 // 59 // 60 // Literatura... // 61