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BK

Thousand Oaks : Sage, 2005

xviii,178 s.

ISBN 0-7619-1767-5 (brož.)

Obsahuje úvod, předmluvu, dodatek, rejstřík, údaje o autorovi

Bibliografie: s. 151-166

Práce sociální - supervize - pojednání

Supervize - práce sociální - pojednání

000098964

Contents // Series Editor’s Foreword xi // Preface xiii // Acknowledgments xvii // 1. The History, Definition, and // Objectives of Social Work Supervision 1 // The History of Social Work Supervision 1 // The Administrative Roots // of Social Work Supervision 1 // Change of Context: A Shift to // the Educational Function 3 // The Influence of Practice Theory and Methods 5 // Debate Between Interminable // Supervision and Autonomous Practice 7 // A Return to the Administrative // Roots in the Age of Accountability 8 // The Development of Social Work Supervision 9 // Definitions of Social Work Supervision 11 // The Normative Approach 11 // The Empirical Approach 12 // The Pragmatic Approach 13 // Personal Supervision, Professional // Supervision, and Organizational Supervision 14 // The Objectives of Social Work Supervision 15 // 2. Theoretical Models of Social Work Supervision 17 // Models of Social Work Supervision 17 // Practice Theory as a Supervision Model 19 // Structural-Functional Models 21 // Supervisory function model 21 // Integrative model 21 // Models of authority 22 // Agency Models 23 // The casework model 23 // The group supervision model 24 // The peer supervision model 26 // The team service delivery model 28 // The autonomous practice model 28 // Interactional Process Models 30 // The Feminist Partnership Model 31 // The State of the Art of Social Work Supervision 32 // 3. Constructing a Comprehensive Model of Social // Work Supervision Within a Cultural Context

33 // Philosophy and Principles 33 // Interpersonal Transactions 34 // Relevance to Agency Objectives 36 // Use of Authority, Exchange of // Information, and Expression of Feelings 37 // A Reflection of Personal and Professional Values 37 // Monitoring Job Performance, // Imparting Knowledge and Skills, and Providing Emotional Support 38 // Long-term Objectives and Short-term Objectives 38 // The Involvement of Four Parties: // The Agency, the Supervisor, the Supervisee, and the Client 38 // The Supervisory Relationship 39 // The Agency, the Supervisor, the // Supervisee, and the Client 41 // The Agency and the Supervisor 42 // The Supervisory Process: The Interaction // Between the Supervisor and the Supervisee 42 // The Supervisee and the Client 43 // The Client and the Agency 43 // Culture as the Context for Supervision 44 // Implications for Social Work Supervision 47 // 4. The Contexts of Supervision 49 // The Physical Context 50 // The Interpersonal Context 53 // The Cultural Context 58 // The Psychological Context 59 // A Holistic Context for Supervision 61 // 5. Administrative Functions 63 // Job Performance 65 // Job Performance as a Standard 66 // Job Performance as a Behavior 66 // Job Performance as a Process 67 // Job Performance as a Social Construct 67 // Staff Performance 69 // Quality of Service 69 // Organizational Performance 72 // Supervisor as Manager 73 // The Transition from Frontline Worker to Supervisor 74 // The Use of Authority: The Shift // From Professional

to Organizational Authority 74 // Decision-Making Style: From Pursuing // the Optimal to Supporting the Acceptable 75 // Relationship Orientation: // From Helping to Monitoring 75 // Outcome Orientation: From Service // Effectiveness to Cost Effectiveness 76 // Colleague Orientation: // From Horizontal to Hierarchical 76 // 6. Educational and Supportive Functions 77 // Characteristics of Educational Supervision 80 // Giving Feedback 80 // Supportive Supervision 81 // Stress and Burnout 83 // Stage 1: Initial Enthusiasm 84 // Stage 2: Premature Routinization 85 // Stage 3: Self-Doubt 85 // Stage 4: Stagnation, Collapse, or Recovery 85 // Gender: Working With Male and Female Supervisors 86 // Diversity: Issues in Cross-Cultural Supervision 89 // 7. Power Issues Between Supervisors and Supervisees 91 // The Nature of Power and Authority 91 // The Differences Between Power and Authority 92 // The Sources of Power and Authority 93 // The Art of Using Power and Authority 95 // Supervisors’ and Supervisees’ Power Games 98 // Supervisors’ Games 98 // Games of Abdication 98 // Games of Power 100 // Supervisees’ Games 102 // Manipulating Demand Levels 102 // Redefining the Relationship 103 // Reducing Power Disparity 104 // Controlling the Situation 105 // How to Deal With Power Games 106 // 8. The Stages, Strategies, and Skills of Supervision 107 // The Stages of the Supervisory Process 107 // The Developmental Stages of the Supervisor 108 // The Developmental Stages of the Supervisee

111 // The Developmental Stages of the Supervisory Process 112 The Preliminary Stage 112 // The Beginning Stage 113 // The Work Stage 113 // Sessional tuning-in skills 113 // Sessional contracting skills 114 // Elaborating skills 114 // Empathetic skills 115 // Skills in sharing feelings 115 // Assertive skills: Demanding work 116 // Skills in pointing out obstacles 116 // Skills in sharing data 116 // Sessional ending skills 117 // The Termination Stage 117 // The Relationship Between Supervisor // and Supervisee: A Transactional Analysis 117 // Group Supervision 118 // Advantages 121 // Disadvantages 122 // 9. Planning and Preparation 125 // The Physical Setting 125 // The Contract 126 // What Do We Expect From Each Other? 127 // What Can We Give to Each Other? 128 // Are Our Goals the Same? 128 // How Can We Achieve Them? 129 // What Constraints Exist? 129 // How Will We Know When We // Have Achieved the Goals? 129 // Agendas and Records 131 // Duration and Frequency 132 // The Content of Discussion 134 // Considerations and Constraints 135 // 10. The State of the Art of Research // on Social Work Supervision 137 // A Review of Research Studies 137 // Criteria for Selecting Empirical Research Literature 138 // Selection Procedures 138 // Researchers 138 // Research Focus 139 // Critique of Existing Research Literature // on Social Work Supervision 140 // Research Subjects 140 // Sampling Methods 140 // Research Design 141 // Research Methods 141 // Relevance to Theory Building

141 // Research Agenda for the Future 142 // From the Reality to the Ideal 143 // Social Work Supervision: A Personal Reflection 145 // Appendix: A List of Empirical Research // on Staff Supervision in Social Work (1950-2002) 147 // References 151 // Index 167 // About the Author // 177