Contents // Prologue to the third edition ix // Acknowledgements xii // 1 What is ethnography? 1 // 2 Research design: problems, cases and samples 20 // 3 Access 41 // 4 Field relations 63 // 5 Oral accounts and the role of interviewing 97 // 6 Documents and other artefacts, real and virtual 121 // 7 Recording and organizing data 140 // 8 The process of analysis 158 // 9 Writing ethnography 191 // 10 Ethics 209 // Epilogue: a distinctive analytic mentality 230 // References 231 // Index 267