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Příručka

[North Charleston?] : CreateSpace Independent Publishing Platform, [2012]

177 stran : ilustrace ; 24 cm

ISBN 978-1-4774-8613-9 (brožováno) ISBN !1-4774-8613-9 (chyb.)

001422422

CONTENTS // Acknowledgments...vii // 1. Introduction...1 // 2. Overview of Business Process Management...5 // 3. Where to Position BPM in Your Organization...27 // 4. The BPM Center of Excellence...35 // 5. The BPM Maturity Model... 105 // 6. Questions Management Will Ask You...119 // 7. The Expert’s Dictionary... 129 // 8. Example of a BPM Certification Exam... 157 // 9. Bringing it all together...173 // 10. One Final thing Before you Go...175 // About the Author // 177