Contents // Notes on contributors vii // Series editors’ introduction ix // Part One: Lead essay // Personalisation: from solution to problem? 1 // Peter Beresford // Part Two: Responses // Personalisation, participation and policy construction: 27 // a critique of influences and understandings Sarah Carr // Up close and personal in Glasgow: the harmful carer, service 33 user and workforce consequences of personalisation Jim Main // Personalisation - plus <;a change? 47 // Alan Roulstone // The need for true person-centred support 51 // Pat Stack // All in the name of personalisation 55 // Helga Pile // Personalisation - is there an alternative? 61 // Roddy Slorach // Personal budgets: the two-legged stool that doesn’t stand up 67 Colin Slasberg // PERSONALISATION // Part Three: Concluding remarks // Once more on personalisation 75 // Peter Beresford // References 81 // vi