.

0 (hodnocen0 x )

(4) Půjčeno:1x 

BK

4th edition

London ; Thousand Oaks : Sage, Learning Matters, 2014

xvii, 233 stran : ilustrace ; 25 cm

ISBN 978-1-4462-8232-8 (brožováno)

Transforming social work practice

Terminologický slovník

Obsahuje bibliografii na stranách 215-225 a rejstřík

001471081

Contents // Chapter і // Chapter 2 // Chapter // Acknowledgements Series Editors’ Preface Introduction // Communication and interpersonal skills // • Book structure • Learning features // • The contemporary context // • Professional Capabilities Framework // Communication skills: don’t they just come naturally? // Metacommunication, rules, conversation analysis and habitus • General systems theory • Paralanguage, multiple meanings and emotion • Feedback and homeostasis in social work practice • Context, role and goal • Communication in context // What do we know about effective communication? // Does skilled communication make a difference? // • The working alliance • Motivational Interviewing // • Research in social work and social care // The human face of social work: understanding emotions, intentions and non-verbal communication // The contribution of Charles Darwin • Imitation // • Mirror neurons and actions • Mirror neurons and intention • Mirror neurons and emotion • Some cultural // Contents // Chapter 4 // Chapter 5 // Chapter 6 // Chapter7 // Chapter 8 // and gender differences in non-verbal communication // • Attachment theory and communication // • Affect regulation in early life • Goal-corrected empathic attunement // Getting started 52 // Context, goal and role • First impressions count // • Making contact by letter • Making contact by phone // • Being on duty: expect the unexpected • Meeting people // •

Starting interviews // Making progress and managing endings 73 // Introducing SAVI™ • Getting to know SAVI™ // • Collaboration and empowerment • Listening // • Providing information - orienting and responding // • Gathering information - asking and answering questions • Paraphrasing and summarising • Using commands and corrective feedback • Bringing working relationships to an end // Communicating with children 97 // Key issues • Infants • Working with infants in the first year • Children • Working with children // Working with families 112 // What is a family? • Mapping family membership // • Family practices • Family display • Cultural differences in communication style • Interactions between mothers and infants • Engaging fathers // • Complex families • Working with family groups // • Family group conferences • A cognitive behavioural approach // Working with groups 135 // Prior experience of groups • The origins of social group work • Models for group work • Planning // vi // Contents // Chapter 9 // Chapter io // Chapter и // and preparation • Example for exploration of the planning process and outcomes • Leadership // • Confidentiality and other norms • Patterns of interaction • Functional subgrouping • Choosing // a subgroup: a fork in the road • Bringing sessions to a close // Working with people with additional communication needs: communicative minorities 158 // Minority languages • Deafness • Working

with interpreters • The social model of disability // • Hearing loss • Visual impairment • Learning disability • Permanent or temporary changes in communicative ability // Safety and risk: working with // hostility and deception 173 // What counts as hostility and aggression? // • Why are people aggressive? • Planning and anticipation • Recognising and responding to aggression • Deception // The demands and rewards of interpersonal work 190 // Who we are • Managing our uncomfortable and negative feelings • Managing complex communication • Emotional labour • Hope and optimism • Burnout and compassion // Appendix 1 Professional // Capabilities Framework 201 // Appendix 2 Subject benchmark for social work 202 // Glossary 213 // References 215 // Index 227 // • • VII

(OCoLC)870425869