.

0 (hodnocen0 x )

EB

EB

Seventh edition.

London : Taylor and Francis, 2018.

1 online zdroj (xviii, \1 s.ges)

ISBN 9781315642192 (e-book : PDF)

ISBN 9781317282266 (e-book: Mobi)

ISBN !9781138188631 (chyb.) (hardback)

ISBN !9781138188648 (chyb.) (paperback)

Tištěná verze : ISBN 9781138188631

part, 1 Introduction / David Hoyle -- chapter 1 Putting ISO 9001 in context / David Hoyle -- chapter 2 Comparison between 2008 and 2015 editions / David Hoyle -- chapter 3 How the 2015 version has changed misconceptions / David Hoyle -- part, 2 Anatomy and use of the standards / David Hoyle -- chapter 4 The ISO 9000 family of standards / David Hoyle -- chapter 5 A practical guide to using these standards / David Hoyle -- part, 3 Terminology / David Hoyle -- chapter 6 Quality / David Hoyle -- chapter 7 Requirements / David Hoyle -- chapter 8 Management system / David Hoyle -- chapter 9 Process and the process approach / David Hoyle -- chapter 10 Risk and opportunity / David Hoyle -- chapter 11 Interested parties and stakeholders / David Hoyle -- part, 4 Context of the organization / David Hoyle -- chapter 12 Understanding the organization and its context / David Hoyle --

chapter 13 Understanding the needs and expectations of interested parties / David Hoyle -- chapter 14 Scope of the quality management system / David Hoyle -- chapter 15 Quality management system / David Hoyle -- chapter 16 Processes needed for the QMS / David Hoyle -- part, 5 Leadership / David Hoyle -- chapter 17 Leadership and commitment / David Hoyle -- chapter 18 Customer focus / David Hoyle -- chapter 19 Policy / David Hoyle -- chapter 20 Organizational roles, responsibilities and authorities / David Hoyle -- part, 6 Planning / David Hoyle -- chapter 21 Actions to address risks and opportunities / David Hoyle -- chapter 22 Quality objectives and planning to achieve them / David Hoyle -- chapter 23 Planning of changes / David Hoyle -- part, 7 Support / David Hoyle -- chapter 24 People / David Hoyle -- chapter 25 Infrastructure / David Hoyle -- chapter 26 Environment for the operation of processes /

David Hoyle -- chapter 27 Monitoring and measuring resources / David Hoyle -- chapter 28 Organizational knowledge / David Hoyle -- chapter 29 Competence / David Hoyle -- chapter 30 Awareness / David Hoyle -- chapter 31 Communication / David Hoyle -- chapter 32 Documented information / David Hoyle -- part, 8 Operation / David Hoyle -- chapter 33 Operational planning and control / David Hoyle -- chapter 34 Customer communication / David Hoyle -- chapter 35 Requirements for products and services / David Hoyle -- chapter 36 Review of requirements for products and services / David Hoyle -- chapter 37 Design and development planning / David Hoyle -- chapter 38 Design and development inputs / David Hoyle -- chapter 39 Design and development controls / David Hoyle -- chapter 40 Design and development outputs / David Hoyle -- chapter 41 Design and development changes / David Hoyle --

chapter 42 Control of externally provided processes, products and services / David Hoyle -- chapter 43 Evaluation, selection and monitoring of external providers / David Hoyle -- chapter 44 Information for external providers / David Hoyle -- chapter 45 Control of production and service provision / David Hoyle -- chapter 46 Identification and traceability / David Hoyle -- chapter 47 Property belonging to external providers / David Hoyle -- chapter 48 Preservation of process outputs / David Hoyle -- chapter 49 Control of changes / David Hoyle -- chapter 50 Release, delivery and post-delivery of products and services / David Hoyle -- chapter 51 Control of nonconforming outputs / David Hoyle -- part, 9 Performance evaluation / David Hoyle -- chapter 52 Monitoring, measurement, analysis and evaluation / David Hoyle -- chapter 53 Customer satisfaction / David Hoyle -- chapter 54 Analysis and evaluation / David Hoyle --

chapter 55 Internal audit / David Hoyle -- chapter 56 Management review / David Hoyle -- part, 10 Improvement / David Hoyle -- chapter 57 Determining and selecting opportunities for improvement / David Hoyle -- chapter 58 Nonconformity and corrective action / David Hoyle -- chapter 59 Continual improvement of the QMS / David Hoyle.

"Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples.? Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance.Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes:Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001;Examples of misconceptions, inconsistencies and other anomalies;Solutions provided for manufacturing and service sectors.This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business--let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!"--Provided by publisher..

001478067

(OCoLC)993988223